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Irish Banking Culture Board (IBCB)

The Irish Banking Culture Board (“IBCB”) was established in April 2019, and is an independent industry initiative, fully funded by the five retail banks operating in Ireland (Allied Irish Banks, Bank of Ireland, KBC Bank Ireland, Permanent TSB and Ulster Bank) with the aim of rebuilding trust in the sector through demonstrating a change in behaviour and overall culture in Irish banking. 

The Board is independent with a non-banking majority, whose members are drawn from across Irish society.  The role of the IBCB is to be an independent voice advocating for cultural change in the Irish banking industry to improve culture, customer outcomes and competence. Rooted in the knowledge that a changed culture will change outcomes, the IBCB promotes ethical behaviour and advocates for humanity, decency and respect in the banking sector.

The IBCB’s current work programme consists of key themes; including the needs of vulnerable customers; the importance of clear, transparent and timely communication with bank customers, in particular in times of personal or systemic crises; supports for local communities, especially in rural Ireland; and supports for bank staff. 

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