the academy

Management and organization

Inside Material

Webinar, June 26, 2023

Establishment of an umbrella organisation of debt advice services

Ines Moers & Clemens Mitterlehner (Germany & Austria) 

Establishment of an umbrella organisation of debt advice services

Ines Moers, Germany &
Clemens Mitterlehner, Austria

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Inside Material

Webinar, June 26, 2023

File documentation, Statistics, GDPR

Sally Peters (Germany) 

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Inside Material

May 09, 2023

Re-Start
Relentless expert exchange and financial inclusion paths to promote stable debt advice services and fresh Start

Debt Advice Services in EU
Dieter Korczak, ECDN President, Lead Coordinator PEPPI

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Inside Material

Webinar, April 19, 2023

Funding Debt Advice Services

Manfred Westphal (Germany), Pauline Dujardin (France), Clemens Mitterlehner (Austria), Juha Pantzar and Sanna-Helesuo (Finland) speak on the topic of funding debt advice services.

Funding of a debt advice service – Austria
Clemens Mitterlehner – ASB Schuldnerberatungen

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Financial and Debt Counselling in Finland
Sanna Helesuo – Senior Specialist, Ministry of Justice, Finland

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German social debt advice system and funding of debt advice services

Manfred Westphal (formerly vzbv), Germany

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Management and organization of work

1. Macro perspective
  • Models of social polices,
  • Funding of a debt advice service,
  • European and national institution and consumer organization,
  • umbrella organization,
  • legal basis of debt advisory,
  • difference between debt advice / debt counseling,
  • Selection and qualification of staff / debt advisors
2. Organization of work service center
  • establishment of a service center,
  • Debt advisory programmers and software, (online advice systems, online-tools for advice seeking people: budget plans, financial calculator, games and case studies),
  • Client administration, documentation file, user guidance, reports,
  • archives,
  • statistics,
  • develop website and social media content,
  • cooperation with other consumer organizations and with psychologists, addict therapists, economics, support structure
3. Data protection and security
  • Always GDPR in the advice process
  • ethics, secret advisory

Co-Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or EISMEA. Neither the European Union nor the granting authority can be held responsible for them.