DEBT COUNSELORS

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The Social Legal Aid, Denmark

The Social Legal Aid have since 2011 hade a code of ethics: The Social Legal Aid’s Ethics Code This mandates how our counsellors have to work and counsel our clients, but also what kind of educational background they must have, and how they ought to behave at work and when meeting and talking to clients.

The Social Legal Aid’s Quality Standards (Best Practice) have been around since 2010, but we have added on to them in order to improve the help and security of the over-indebted people who receive help from us. The expansion especially happened in collaboration the National knowledge function (den dantionale vidensfunktion) in 2017/18, which was tasked by the Danish authorities to create a standardised set of standards.

The Social Legal Aid work from The three step model of debt advice What this means is, that when the over-indebted contact us for help, our counsellors assess their situation, how much help do they need, can they do some of this temselves, how much guidance do they need, is it necessary that we do everything for them?